FAQ

Return Policy : 

At this time we are unable to accept returns.

Please read the item descriptions carefully upon placing your order, as vintage pieces are sold 'as is'. There may be slight flaws which only add to their story. We do a thorough inspection of each piece prior to listing, however, as a small business there is always room for human error and if this is the case don't be afraid to say hello and let us know!  If you have an inquiry about your order please email us at thecliffrose@gmail.com

Shipping : 

Please allow up to 5 business days prior to your order shipping. All orders will ship with a tracking number which is emailed to you once your label is created, you will be able to follow along on your packages journey using this email by clicking "view order"

The Cliffrose is not responsible for any applicable duty fees which may arise upon accepting your parcel. During any international customs process, duty fees may be charged upon receipt.

Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.